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Engineering Services

SEMICS is implementing 24-hour engineering services to satisfy customers worldwide.
Respond immediately to customer needs to minimize customer inconvenience.
Wherever our global customers are, SEMICS provides services to meet their needs immediately.

Service
Advantage

The strength of SEMICS Service is its immediate response.
SEMICS Engineering has individual decision-making authority, enabling them to use their abilities
to handle their tasks responsibly.
As a result, we are realizing customer satisfaction by solving problems quickly.
In addition, we are actively engaged in customer demands at any time of the 24 hour shift work schedule.

  • SEMICS
    Support
  • Fast
    Response
  • Shift
    Work
  • 24 hours
    Service
Service
Engineer

GLOBAL SEMICS is an engineer who has speaks local languages to the satisfaction of customers
around the world, Each country provides a 24-hour CS service by dividing parts.
Respond immediately to customer needs, listen to customers, and minimize inconvenience.
No matter where our customers are from all over the world, SEMICS provides the best SERVICE and
responds immediately to their needs.

Customer
24hours CS Service
  • South Korea
  • Taiwan
  • China
  • Singapore
  • USA
  • France
  • Italy
  • Germany
  • Malaysia
  • Philippines
  • India
  • Japan
  • Canada
  • Mexico
SEMICS
Customer
Service
Advantage

The immediate response is SEMICS SERIVE's KEY POINT.
SEMICS engineers have their own decision-making powers and are responsible for 24/7 CS tasks.
As a result, we are quickly solving problems and realizing customer satisfaction.

Engineer
24hours CS Service
Customer
Satisfaction
S1

SEMICS will follow below support escalation process while SEMICS engineer on site.

  • Issue
    Occurrence

    Immediate
  • Engineer
    Support

  • Offsite SEMICS
    Engineer Support

    1~2 days
  • Remote

  • Onsite SEMICS
    Engineer Support

  • Problem
    Solving

    3 days~
S2

SEMICS will follow below support escalation process while SEMICS engineer not on site.

  • Issue
    Occurrence

    Immediate
  • Engineer
    Support

  • Onsite SEMICS
    Engineer Support

    1~2 days
  • Remote

  • Onsite SEMICS
    Engineer Support

  • Problem
    Solving

    3 days~
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