SEMICS is implementing 24-hour engineering services to satisfy customers worldwide.
Respond immediately to customer needs to minimize customer inconvenience.
Wherever our global customers are, SEMICS provides services to meet their needs immediately.
Advantage
The strength of SEMICS Service is its immediate response.
SEMICS Engineering has individual decision-making authority, enabling them to use their abilities
to handle their tasks responsibly.
As a result, we are realizing customer satisfaction by solving problems quickly.
In addition, we are actively engaged in customer demands at any time of the 24 hour shift work schedule.
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Support -
Response -
Work -
Service
Engineer
GLOBAL SEMICS is an engineer who has speaks local languages to the satisfaction of customers
around the world, Each country provides a 24-hour CS service by dividing parts.
Respond immediately to customer needs, listen to customers, and minimize inconvenience.
No matter where our customers are from all over the world, SEMICS provides the best SERVICE and
responds immediately to their needs.
- South Korea
- Taiwan
- China
- Singapore
- USA
- France
- Italy
- Germany
- Malaysia
- Philippines
- India
- Japan
- Canada
- Mexico
Customer
Service
Advantage
The immediate response is SEMICS SERIVE's KEY POINT.
SEMICS engineers have their own decision-making powers and are responsible for 24/7 CS tasks.
As a result, we are quickly solving problems and realizing customer satisfaction.
Satisfaction
SEMICS will follow below support escalation process while SEMICS engineer on site.
-
Issue
Immediate
Occurrence -
Engineer
Support -
Offsite SEMICS
1~2 days
Engineer Support -
Remote
-
Onsite SEMICS
Engineer Support -
Problem
3 days~
Solving
SEMICS will follow below support escalation process while SEMICS engineer not on site.
-
Issue
Immediate
Occurrence -
Engineer
Support -
Onsite SEMICS
1~2 days
Engineer Support -
Remote
-
Onsite SEMICS
Engineer Support -
Problem
3 days~
Solving